✦ Poesis Shop – Frequently Asked Questions ✦
What is Poesis Oracle?
Poesis Oracle is a self‑published oracle deck designed to support intuition, reflection, and ritual through symbolic artwork and poetic insight.
Who runs Poesis?
Poesis is an independent, one‑woman online shop lovingly run by Andrea Wan in Vancouver, Canada. Each item is thoughtfully designed, packed, and shipped with care.
Who is the Poesis Oracle for?
This deck is for creatives, empaths, seekers—anyone exploring their inner world or reconnecting with intuition. Whether you're new to oracle cards or have an established practice, Poesis meets you where you are.
Is this deck good for beginners?
Yes. The Poesis Oracle supports both beginners and seasoned intuitive practitioners. There's no previous required in tarot or divination to use this deck.
What makes Poesis different from other oracle decks?
Poesis offers an embodied creative experience—combining symbolic, dreamlike art with poetic guidance. It invites intuitive clarity, emotional resonance, and personal insight, without rigid systems or gatekeeping.
Is the imagery gender- or culture-specific?
The artwork is fluid and inclusive, designed to honor inner experience rather than define identity. Forms, gestures, and symbolism evoke universality, inviting each reader to bring their own story, without gender or cultural constraints.
Do you offer international shipping?
Yes! We ship to most countries around the world, but not all. If your country isn’t listed at checkout, feel free to reach out—we’re happy to explore options and see what’s possible for you.
Please note: any customs duties, VAT, or import taxes are not charged by our shop and are the customer’s responsibility. These fees may be collected by your local postal service upon delivery and vary by country.
How long does shipping take?
Canada & USA: 7–14 business days
International: 14–28 business days
Please allow 1–3 business days for order processing. During peak times, processing may take slightly longer.
I live in Vancouver, BC. Do you offer local pick up?
Yes! Select the Local Pickup option at checkout and choose a time that works for you. Currently, pickups are available on Saturdays and Sundays only.
Do orders come with tracking?
Yes. All packages include tracking. You’ll receive a tracking number by email once your order ships.
What is your return and exchange policy?
We offer 30‑day returns or exchanges for unused items in original condition.
Returned items must be in their original packaging. Return postage is the customer’s responsibility, and we recommend using a trackable or insured service. Once received and inspected, refunds (minus shipping) will be issued within 7–10 business days.
Exchanges are available only for defective or damaged items—please contact us right away.
What kind of items do you sell?
We offer original oracle decks, ritual tools, and art prints—all meant to support inner journeying, self‑care, and intuitive practice.
Do you wholesale your oracle deck or products?
Yes—we welcome aligned retail partnerships. For wholesale inquiries, please email info@poesis-oracle.com or visit us on Faire.
Do you offer gift wrapping?
We do not offer gift wrapping at the moment.
Do you offer custom or personalized products?
Not at this time. All our items are created as-is. To stay updated on new products or limited editions, please join our newsletter
Is there a French edition of the Poesis Oracle?
Yes—Hachette/Éléphant et Lotus has published a mass‑printed French edition. It features a different box design and distinct guidebook, though the core card content and poems are beautifully translated into French. In contrast, our independent English edition is printed on premium cardstock, with a richly expanded guidebook that dives into the deck’s creation, intuitive practices, and deeper reading guidance. Made in smaller batches with our original vision, it’s crafted as a collectible item.
How can I get 10% off my first order?
Join The Circle, our newsletter for creatives and sensitives, and receive a 10% welcome code. Sign up here